[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Thought Machine is a fintech company focused on modern banking solutions, seeking an experienced Account Director to drive commercial growth for clients in Latin America. This role involves managing client relationships, executing account plans, and collaborating with internal teams to ensure client satisfaction and revenue growth.

Responsibilities

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed
• Manage client renewals
• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought Machine
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery
• Provide clear and regular updates on initiative progress to both internal and external stakeholders
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management
• Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development

Skills

• Spanish fluency
• Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts
• Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level
• Comprehensive understanding of banking organizations, their cultures, markets, and operational dynamics
• Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management
• Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin)
• Experience managing multiple projects simultaneously with meticulous attention to detail
• Excellent negotiation, verbal, and written communication skills

Benefits

• Highly competitive salary
• Healthcare, vision and dental
• 25 days holiday
• Unlimited paid safe and sick time
• 401K matching (up to 7%)
• $750 per year flexible spend benefit
• Share options
• Commuter Pass
• Flexible Spending Account (FSA)
• Life and long-term disability insurance
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress

Company Overview