[Remote] Account Manager - Enterprise
Note: The job is a remote job and is open to candidates in USA. NexHealth is a company focused on accelerating innovation in healthcare by connecting various stakeholders through its modern platform. The Enterprise Account Manager role is centered around managing complex, multi-location customer relationships, ensuring post-sale success and retention, and driving account growth.
Responsibilities
- Own post-sale success and retention for a defined Enterprise portfolio
- Translate pre-sale objectives into actionable success plans
- Lead strategic business reviews demonstrating impact and roadmap alignment
- Build trusted relationships with executive sponsors and champions
- Proactively identify risks and escalate appropriately
- Own renewal strategy and execution
- Surface opportunities for account growth and expansion in partnership with AEs
- Collaborate cross-functionally to ensure customer commitments are met
Skills
- 5–7 years of Enterprise SaaS account management experience
- Proven ownership of renewals with complex, multi-stakeholder customers
- Strong executive presence and strategic communication skills
- Demonstrated success driving change management in multi-location organizations
- Ability to prioritize, set boundaries, and focus on high-impact work
- Strategic business reviews delivered consistently and effectively
- Executive relationships are active and productive
- Renewal goals are met or exceeded
- Risks are identified early and addressed proactively
- Customers see NexHealth as a strategic partner
- Healthcare experience is a plus, not required
Benefits
- Stock options
- An unlimited paid time off policy
- Up to 100% coverage on medical, vision and dental insurance
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
Company Overview