[Remote] Account Manager, Provider

Note: The job is a remote job and is open to candidates in USA. Datavant is the data collaboration platform trusted for healthcare, providing critical data solutions for organizations across the healthcare ecosystem. The Account Manager is responsible for managing provider customer relationships, ensuring customer satisfaction, and driving value realization through effective account planning and communication.

Responsibilities

• Serve as the primary point of contact for assigned provider accounts
• Own customer satisfaction, retention risk identification, and issue communication
• Translate operational performance into clear, customer-facing narratives
• Lead account planning focused on value realization and renewal readiness
• Collect, document, and triage Voice of Customer (VOC) feedback
• Manage customer-facing escalations and coordinate internal response
• Drive adoption of Datavant workflows, digital tools, and standard offerings
• Maintain accurate account documentation, health indicators, and risk flags

Skills

• Bachelor's degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
• 3–5 years experience in account management, customer success, or healthcare services
• Strong communication and relationship management skills
• Ability to interpret performance data and explain outcomes to customers
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)
• Familiarity with HIPAA-regulated environments

Benefits

• This role is eligible for additional variable compensation.
• Post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
• Datavant is committed to a work environment free from job discrimination.
• We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
• At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process.
• Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
• Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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