[Remote] Analyst - Credit (SP)

Note: The job is a remote job and is open to candidates in USA. TopBuild is an industry leader in energy-efficient insulation and building material products. The Analyst - Credit role involves providing administrative and collection support to ensure cash flow targets are met and customer relationships are maintained.

Responsibilities

• Provides administrative and collection support for Regional Credit Manager and assigned portfolio
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss
• Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment
• Continually communicate with customers to resolve open invoices to maintain cashflow and keep DSO low
• Communicate status of accounts to branch managers, sales personnel, regional leaders, and regional credit managers not limited to status of payments, disputes, and credit holds
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to assist in getting resolution as needed
• Update accounts with clear notes at an account level and potentially an invoice level to provide communication to internal customers based on account status
• Ensure timely responses to internal and external customers to provide excellent customer service
• Review unapplied payments, miscellaneous receipts, overpayments, and short paid invoices on account
• Research and resolve incorrect cash application issues
• Respond timely to credit hold requests and release orders based on payment promises from customers
• Approve or disapprove requests to override credit holds on accounts
• Other duties as assigned

Skills

• 1-3 years' experience in credit and collections or billing, basic accounting, and finance knowledge
• High School diploma or GED required
• Excellent written and verbal communication skills
• Strong attention to detail, demonstrated integrity and professionalism
• Microsoft Office, Outlook, and High Radius Experience
• Previous experience in building materials distribution, construction, or insulation a plus

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