[Remote] Bilingual Training Specialist (Remote)
Note: The job is a remote job and is open to candidates in USA. Geotab is a global leader in IoT and connected transportation, seeking a Bilingual Training Specialist to develop and facilitate impactful training programs. The role involves identifying training needs, creating customized learning paths, and delivering a comprehensive curriculum for resellers, customers, and employees.
Responsibilities
- Assist in mapping training plans for employees, customers and resellers
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences
- Develop material in line with business needs
- Act as a competence guide for partners
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
- Ensure all materials and services are available and adapted to the audience
- Maintain accurate customer interaction documentation and quality case management records
- Facilitate customer feedback and follow through
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others)
- Act as product SME within the team
- Allows partners and customers to work with Geotab products in scalable and efficient ways
- Stay up-to-date on the latest Geotab solutions
- Support Geotab global strategic initiatives
Skills
- 1-3 years delivering training on variety of modalities
- Fluency in both French and English is required
- Ability to travel up to 10%. A passport is required
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools
- Good communication skills by clearly and promptly conveying information both verbally and in writing
- Demonstrates active listening to fully understand customer concerns and avoid misunderstandings
- Utilizes empathy to connect with customers, understanding their needs and frustrations to offer basic solutions
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance
- Exhibits adaptability by remaining flexible and composed when dealing with minor surprises or changes
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios
- Maintains a positive and calm demeanor, even in routine stressful situations
- Demonstrates basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions
- Upholds professionalism while working towards positive outcomes in typical customer interactions
- High attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy
- Proactively identifies and resolves moderate challenges independently
- Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues
- Frequently anticipates customer needs and potential problems, working to mitigate issues before they escalate and providing a higher level of service
- Demonstrates thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service
- Exhibits reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
- **\*The above are offered to full-time permanent employees only**
Company Overview