[Remote] Billing Operations Supervisor

Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations and managing a small team to ensure accurate and timely invoicing across various billing models.

Responsibilities

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
• Actively participate in billing activities, including invoice review, adjustments, and issue resolution
• Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
• Review invoices, credits, and adjustments for accuracy and alignment with contracts
• Lead and support a small team of billing specialists, including workload management and coaching
• Help ensure team adherence to billing timelines and internal SLAs
• Serve as a point of escalation for billing questions and issues
• Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
• Monitor time entry and approval status, following up as needed to support timely billing
• Provide visibility into unbilled activity and open items impacting billing
• Assist with monthly reviews of billed and unbilled activity
• Support investigation of variances between billing data and financial reporting
• Partner with Finance to provide detail and context on billing-related items as needed
• Identify opportunities to improve billing processes and reduce manual effort
• Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities
• Help ensure consistency and accuracy in billing workflows and documentation

Skills

• 5+ years of billing experience, preferably in a professional services environment
• Prior experience leading or mentoring team members
• Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with PSA/ERP systems (Changepoint, Intacct, or similar)

Benefits

• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

Company Overview