[Remote] Case Management /Tech Support(Remote) – Automotive

Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture. They are seeking an Automotive Case Management Representative to provide exceptional customer service and technical support by resolving inquiries and issues related to client products and services.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion
• Deliver expert customer experiences…with a smile

Skills

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or have a relative knowledge of how automobiles work
• Possess natural customer service skills and genuinely enjoy helping people
• Be an empathetic problem solver and critical thinker
• Comfortable working with computers and the internet, as well as operating several applications simultaneously
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Company Overview