[Remote] Client Manager, Customer Success
Note: The job is a remote job and is open to candidates in USA. JD Power is a leading provider of automotive data and analytics, and they are seeking a Client Manager for their OEM Customer Success organization. In this role, you will act as a data analyst lead and trusted advisor, leveraging JD Power’s automotive data to drive client retention and support business development growth.
Responsibilities
- Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights
- Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights
- Proactively identify solutions to support the sales and business development organization
- Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values
- Lead discussions with J.D. Power users at OEMs
- Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services
Skills
- 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics
- Significant experience with Excel and PowerPoint is required
- Experience with executive-level presentations and public speaking
- Experience working with Automotive OEM quality organizations, manufacturing, or logistics a plus
- Experience using BI and Analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable
- General interest and understanding of trends in the automotive industry is desirable
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