[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Exacta Land Surveyors LLC is a company that provides various types of surveys and lien searches with a commitment to accuracy and timely delivery. They are seeking a detail-oriented Customer Service Representative to manage the full lifecycle of incoming survey orders, including communication with clients and order processing.
Responsibilities
- Monitor and process incoming order files on an hourly basis, uploading and entering orders into the order management system
- Assign survey orders to appropriate vendors based on geography and capacity
- Communicate order confirmations, status updates, and deliverables to clients primarily via email
- Review completed survey deliverables for accuracy prior to client delivery; identify and resolve errors
- Respond to client inquiries regarding quotes, order status, and corrections
- Process order cancellations according to established procedures
- Generate and distribute monthly client statements
- Escalate complex or non-routine issues to the appropriate internal contact
- Perform light accounting tasks, including bill entry and vendor information coordination
Skills
- High school diploma or GED required; Associate's or Technical degree or higher preferred
- 2+ years of customer service experience required; 5+ years preferred
- Strong attention to detail with the ability to maintain accuracy at volume
- Comfortable with repetitive, process-driven workflows and able to balance competing demands without losing sight of client expectations
- A positive, flexible, solutions-oriented approach to the work — someone who stays composed under pressure and is genuinely committed to client service
- Self-directed and able to manage a high-volume queue with minimal supervision
- Clear written and verbal communication skills; able to respond to questions professionally and knowledgeably
- Proficient in Microsoft Office (Outlook, Word) and comfortable learning new software and cloud-based tools independently
- Valid driver's license and appropriate automobile insurance may be required
- Associate's or Technical degree or higher preferred
- 5+ years preferred
- Experience with order management, CRM, or other job-related technology a plus
- Experience in real estate, title, or survey industries a plus
- Familiarity with lien search orders and estoppel reports a plus
Benefits
- Medical, dental, and vision insurance
- Company-sponsored life and disability insurance
- Voluntary benefits — accident, critical illness, life, short- and long-term disability
- Health savings account
- 401(k) with company match
- Seven paid holidays per calendar year
- Paid time off
- Childbirth recovery leave
Company Overview