[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Brightree by ResMed is a growing, innovative healthcare technology company that is hiring motivated, customer-focused individuals for the role of Customer Service Representative. This fully remote position involves managing inbound and outbound calls with patients to support resupply of existing products while delivering exceptional customer service.

Responsibilities

• Handle high-volume (100+) inbound and outbound calls per day
• Serve as the primary point of contact for creating and booking patient orders
• Complete tasks accurately and on time
• Collaborate with internal and external teams to resolve issues
• Monitor performance metrics and meet quality and service-level standards
• Adhere to schedules and departmental procedures while working independently
• Deliver exceptional customer service while effectively multitasking across multiple accounts

Skills

• High school diploma required
• 1+ year of customer service and/or sales experience
• Self‑motivated with the ability to troubleshoot and adapt quickly
• Strong verbal and written communication skills
• Highly detail‑oriented with a focus on data-entry accuracy
• Ability to multitask in a fast‑paced environment
• Comfortable working independently
• This position requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload
• Candidates will be asked to complete a brief internet speed test during the interview process
• Associate's degree and/or relevant college coursework
• Prior call center experience
• Bilingual proficiency in Spanish

Benefits

• An additional pay differential for Spanish bilingual proficiency
• Two paid 15-minute breaks
• One unpaid 30-minute lunch
• Employees scheduled to work 30 or more hours per week are eligible for benefits
• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
• Receive 11 paid holidays plus 3 floating days
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Company Overview