[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Censys is dedicated to providing comprehensive internet intelligence and actionable threat insights to various organizations, including government and Fortune 500 companies. They are seeking a Customer Success Manager (CSM) to drive customer adoption, retention, and expansion, serving as a trusted advisor throughout the customer lifecycle.
Responsibilities
- Own and manage a portfolio of enterprise and strategic customer accounts
- Build trusted relationships with security leaders, practitioners, and executive stakeholders
- Develop success plans aligned to customer business objectives and security priorities
- Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
- Act as the primary post-sale point of contact for customers
- Drive successful onboarding and implementation outcomes
- Help customers operationalize the platform within security workflows and processes
- Monitor product adoption, usage trends, health indicators, and customer engagement
- Identify risks proactively and execute mitigation plans to improve retention
- Ensure customers achieve measurable outcomes and ROI
- Partner with Account Executives on renewals, expansion opportunities, and account strategy
- Identify opportunities for upsell, cross-sell, and broader platform adoption
- Support customer advocacy initiatives including references, case studies, and advisory programs
- Maintain accurate account forecasts, health scores, and renewal data
- Serve as the voice of the customer internally
- Partner with Product and Engineering to communicate customer feedback and market needs
- Coordinate with Support and Professional Services to resolve customer issues effectively
- Contribute to scalable customer success processes, playbooks, and operational improvements
Skills
- 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
- Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
- Strong executive communication and relationship management skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Experience managing renewals and identifying expansion opportunities
- Strong organizational and project management skills
- Comfortable operating in a fast-paced, high-growth environment
- Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
- Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
- Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
- Experience with enterprise SaaS metrics and customer health management
- Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
- Experience working with Fortune 500 or public sector customers
Benefits
- Equity
- Health, dental & vision coverage
- Retirement with company contribution
- Parental leave
- Mental health & wellness benefits
- Flexible PTO
- Professional development stipend
- Sales incentive pay for most sales roles
- Annual bonus plan for eligible non-sales roles
Company Overview