[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Customer Success Manager to support customers in their digital transformation journey, optimizing their experiences with HPE's portfolio and ensuring they achieve maximum value from their investments.

Responsibilities

• Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio
• Proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment
• Deliver enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty
• Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes
• Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience

Skills

• Intermediate level of subject matter knowledge to solve a variety of common business issues
• Ability to work on problems of moderately complex scope
• Acts as an informed team member providing analysis of information and limited project direction input
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Follows established guidelines and interprets policies
• Evaluates unique circumstances and makes recommendations

Benefits

• Health & Wellbeing
• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development
• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion
• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Company Overview

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