[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Threshold 360 has spent a decade building the world's largest platform for immersive 360° content. They are seeking a Customer Success Manager to own and grow customer relationships, define the customer success function, and drive retention and expansion revenue.
Responsibilities
- Gross renewal rate and expansion revenue — you'll own these targets
- A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
- Customer onboarding, platform adoption, and ongoing training across your book of accounts
- Upsell and upgrade conversations — identifying opportunities and closing them in partnership with BD
- Product demos for existing accounts exploring new capabilities
- Direct input to the product roadmap — you'll represent the customer perspective to the team, not just log tickets
- CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
Skills
- 2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
- You've owned a renewal or expansion number - not just contributed to team goals
- A trusted advisor to your accounts - you build relationships with operators, not just inboxes
- Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
- Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
- You operate best in an early-stage environment where structure is still being built
- Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
- Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
Benefits
- Competitive base salary + performance bonus plan
- Stock options / equity participation
- Remote-friendly with HQ access in Tampa, FL
- Flexible PTO and sick time
- Health and dental coverage
- Path for continued professional growth and leadership
Company Overview