[Remote] Customer Success Manager (CSM)
Note: The job is a remote job and is open to candidates in USA. Tightrope Media Systems is a company that specializes in digital signage solutions, and they are seeking a Customer Success Manager (CSM) to act as a trusted advisor for their customers. The CSM will guide customers through their lifecycle, ensuring they achieve their project objectives and maintain strong relationships with the organization.
Responsibilities
- Facilitate best practice onboarding meetings with new customers based on customer specific goals
- Engage and ensure all customers have the resources they need to be successful
- Develop and maintain long-term relationships with stakeholders and end users
- Lead customer account review meetings to ensure the account is still meeting customer needs and identify expansion opportunities
- Engage with customers strategically during their journey to keep a pulse on customer needs
- Engage with customers as renewals approach to address any issues prior to renewal
- Quote renewals and plan changes for direct customers
- Facilitate and quote expansion opportunities
Skills
- Solid customer communications skills
- Ability to develop trusted relationships with various levels of an organization
- Strong written and verbal communication
- Attention to detail
- Team-orientated
- Facilitation skills
- Adjustable self-starter, willing to tackle challenges head on
- Experience working in a SaaS environment
- Superb self-focused time management skills
Benefits
- 100% remote work
- Medical
- A 401(k) match and/or other benefits (including various paid time off benefits, such as vacation, sick time, and parental leave)
Company Overview