[Remote] Customer Support Executive (Remote)

Note: The job is a remote job and is open to candidates in USA. Datastraw Technologies partners with growing D2C brands to enhance customer connections by delivering exceptional support. The Customer Support Executive role involves engaging with customers through various channels, addressing their queries and concerns, and ensuring a positive experience.

Responsibilities

• Connect with customers through inbound and outbound calls to assist with order-related updates and address their concerns effectively
• Provide support through chat and email channels, ensuring timely responses and a positive customer experience
• Engage with customers across platforms such as WhatsApp, Instagram, Facebook, and other social media channels by responding to their queries and comments
• Keep customer records and interaction details updated and organized within the CRM system
• Work closely with internal teams and logistics partners to resolve customer issues and ensure smooth service delivery
• Handle multiple customer conversations efficiently while maintaining a friendly, professional, and customer-focused approach

Skills

• Have at least 6 months of experience in customer service, customer support, or a customer-facing role
• Possess excellent verbal and written communication skills in both English and Hindi, with the ability to connect confidently with customers
• Demonstrate empathy, patience, and professionalism while handling customer queries and resolving issues effectively
• Be comfortable using computers and willing to learn new tools, systems, and CRM platforms quickly
• Have access to a personal laptop and a stable broadband internet connection to support remote working
• Be adaptable and open to working rotational shifts, including weekends and holidays, based on business requirements
• Maintain a positive attitude, a customer-first approach in every interaction, and strong problem-solving skills

Benefits

• Grow your career in a performance-driven environment that values development, learning, and internal growth opportunities.
• Gain exposure to fast-growing D2C brands and understand how leading businesses create exceptional customer experiences.
• Be part of a supportive and collaborative team where your ideas are valued, your contributions are recognized, and continuous improvement is encouraged.
• Work in an environment that promotes skill development, professional growth, and long-term career advancement.

Company Overview