[Remote] Design Operations & UX Process Lead
Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking an experienced Design Operations & UX Process Lead to establish and improve user experience and product design practices, while managing processes and frameworks that enable effective collaboration across teams.
Responsibilities
- Define, implement, and continuously improve the end-to-end UX design lifecycle
- Establish standards for: User research, Journey mapping, Information architecture, Wireframing, Prototyping, Usability testing, Accessibility reviews
- Develop governance frameworks to ensure design quality and consistency across products
- Create repeatable processes that support both Agile and product-led development methodologies
- Build and manage DesignOps practices that improve team effectiveness and scalability
- Standardize workflows between UX, Product Management, Engineering, and QA teams
- Establish design review, approval, and prioritization processes
- Define metrics and KPIs to measure UX effectiveness and design team performance
- Manage design tools, templates, workflows, and documentation
- Partner with Design System teams to establish governance and adoption strategies
- Define component usage standards and design guidelines
- Ensure consistent implementation of visual design, interaction patterns, and accessibility standards
- Promote scalable design solutions across multiple products and platforms
- Facilitate collaboration between: Product Management, Engineering, UX/UI Design, User Research, Business Stakeholders
- Lead workshops, design reviews, and process improvement initiatives
- Drive alignment on user-centered design practices across the organization
- Establish research frameworks and participant recruitment processes
- Create standards for gathering and utilizing customer feedback
- Implement systems for measuring customer experience and usability outcomes
- Ensure research insights are integrated into product decision-making
- Identify process bottlenecks and operational inefficiencies
- Recommend and implement improvements to design delivery workflows
- Benchmark industry best practices and emerging UX methodologies
- Foster a culture of continuous learning and design excellence
Skills
- 7+ years of experience in UX Design, Product Design, Design Operations, or Human-Centered Design
- 3+ years of experience building and scaling UX or Design Operations processes
- Strong understanding of: Human-Centered Design (HCD), Design Thinking, User Research methodologies, Agile and Scrum frameworks, Product development lifecycles
- AI-SDLC expertise: Comfortable with all popular AI tools, and other popular design tools, be able to help our design team to identify a new process, Partner with product/engineering AI leads to complete this end to end AI-SDLC for the team, Required tools: claude code (enterprise and non-enterprise versions), figma, jira, conflunece, Comfortable with modern design PRDs
- Experience implementing Design Systems and UX governance models
- Experience working with cross-functional Product and Engineering organizations
- Strong facilitation, stakeholder management, and communication skills
- Experience leading DesignOps functions within large enterprise organizations
- Experience building UX Centers of Excellence (CoE)
- Familiarity with Lean UX and Product Operating Models
- Knowledge of accessibility standards including: WCAG, ADA Compliance, Section 508
- Experience with scaled Agile frameworks (SAFe)
Benefits
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- …and much more!
Company Overview