[Remote] Fixed Operations Specialist
Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships to enhance the vehicle ownership experience through innovative protection products and services. They are seeking a Fixed Operations Specialist to improve dealership performance and customer retention by providing training, coaching, and operational support directly to service departments.
Responsibilities
- Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
- Serve as a trusted resource and consultant for dealership fixed operations teams
- Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
- Identify opportunities to improve dealership performance and customer experience
- Deliver product training and best-practice coaching to dealership employees
- Conduct one-on-one development sessions with service personnel and leadership
- Support dealerships in implementing effective customer retention and service lane processes
- Reinforce performance expectations and operational best practices through ongoing coaching and follow-up
- Conduct compliance reviews and training related to applicable federal and state regulations
- Ensure dealership personnel understand program requirements and compliance expectations
- Provide guidance and support related to APCO products, processes, and service center operations
- Communicate effectively with dealership personnel to execute initiatives and drive results
- Manage a territory of assigned dealership accounts
- Travel regularly to dealerships to provide onsite support, coaching, and consultation
- Prioritize activities and manage schedules independently to maximize effectiveness
- Track activity, opportunities, and dealer engagement to support retention and growth objectives
Skills
- High school diploma or GED
- Minimum of 2 years of automotive service center experience
- Strong communication, presentation, and relationship-building skills
- Ability to travel extensively within an assigned territory
- Valid driver's license and ability to safely operate a motor vehicle
- Bachelor's degree in Business Administration or a related field
- Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
- Experience in automotive finance and insurance (F&I)
- Experience in automotive sales, service training, dealership consulting, or vendor services
- Experience in automotive advertising, banking, or dealership performance improvement
Benefits
- Competitive compensation and incentive opportunities
- Medical, dental, and vision coverage
- 401(k) with company match
- Professional development and growth opportunities
- The opportunity to work directly with dealership leaders and influence business results
Company Overview