[Remote] Implementation Consultant
Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions is a company specializing in B2B eCommerce software, and they are seeking an Implementation Consultant to successfully implement and provide ongoing consulting for customers utilizing their EvolutionX solution. The role involves leading customer sessions, monitoring implementation status, and developing documentation to support customers throughout the implementation phase.
Responsibilities
- Be the primary representative and go-to resource for new customers implementing the EvolutionX solution together with the customer
- Monitor and report status or implementations, maintaining clear communication with customers and internal teams
- Develop the implementation of comprehensive documentation for support resources to support customers during and after implementation phase
- Lead customer sessions with the objective of identifying and documenting: current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements
- Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager
- Understand and deliver upon the ECI implementation methodology, which includes the ability to assist the customer with the following:
- Requirements gathering through existing process reviews
- System configuration and setup
- Define solutions based on complicated customer business requirements
- Pre-implementation system testing
- ECommerce based marketing concepts and set-up
- Concept validation and user acceptance testing
- Data migration and data formatting recommendations
- Go-live implementation tasks and post-go-live consulting
- Consulting recap/activity reporting
- Ensure timely and accurate project and time administration
- Identify and manage potential issues and escalations in coordination with the development team lead or project manager
Skills
- Minimum of 2 years' experience in support or implementation role, preferably B2B eCommerce sector or ERP
- Previous experience leading customer trainings
- Understand common business practices in manufacturing, operations, and distribution businesses
- Advanced Excel skills
- Ability to present technical concepts in a clear, concise manner to users with varying levels of technical expertise via video conference and in-person
- Excellent organizational skills, attention to detail, high-quality work, self-motivated and an internal desire to succeed
- Exceptional problem-solving skills and ability to think critically and adapt to changing situations
- Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels
- Bachelor's degree in information systems, or equivalent preferred
Company Overview