[Remote] Inside Sales Manager

Note: The job is a remote job and is open to candidates in USA. Lesaffre North America is a pioneering force in the world of fermentation, focusing on innovation and sustainability. The Inside Sales Manager will drive profitable growth across a portfolio of transactional and mid-tier accounts by engaging with customers, developing strategic plans, and ensuring a superior customer experience.

Responsibilities

• Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption
• Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships
• Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination
• Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction
• Develop and execute account plans to grow sales and profitability within assigned inside-sales territory Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions
• Manage a high-volume pipeline of leads and opportunities to support sustained growth
• Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed
• Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams
• Support the introduction of new products, programs, and promotions to accelerate adoption
• Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery
• Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts
• Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience
• Contribute insights related to customer trends, competitive activity, and product performance
• Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts
• Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach
• Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting
• Represent Lesaffre with a responsive, solution-oriented, partnership mindset
• Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues
• Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment
• Other duties as assigned

Skills

• Bachelor's degree in baking science, food science, business, marketing, or a related field
• 3 – 7 years of experience sales/account management in ingredients
• Ability to travel up to 25% of the time

Benefits

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays

Company Overview