[Remote] Medicare Programs Specialist 1
Note: The job is a remote job and is open to candidates in USA. ModMed is an innovative healthcare technology company focused on reimagining the healthcare experience. The Medicare Programs Specialist 1 will provide high-level assistance and support for compliance-related topics, particularly MIPS, while ensuring client satisfaction and delivering quality service.
Responsibilities
- Provide consistent, professional, and high-quality client support responses and assistance for compliance-related topics, especially MIPS
- Follows established procedures to ensure client satisfaction and quality service delivery
- Communicate customer responses in an efficient and effective manner
- Answers Tier 2 and 3 escalated MIPS questions assigned by Support
- Identify the difference between when to provide an answer to the customer and/or suggest MIPS Advising or a MIPS compliance-related Q&A
- Assist the MIPS Advising team with needed tasks
- Collaborates with the internal Compliance team to fulfill customer requests related to regulatory and documentation requirements, including but not limited to SOC 2 reports, audit logs, vendor certification letters
Skills
- Excellent written communication skills required
- Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
- Excellent interpersonal, verbal, and organizational skills
- Ability to effectively prioritize and manage time
- Willingness to stay current and adapt to changes
- Bachelor's degree preferred
- Experience within a medical practice and/or EMR experience is a plus
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of bug-tracking software such as Salesforce and Jira
Benefits
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company Overview
Company H1B Sponsorship