[Remote] MLR Operations Specialist
Note: The job is a remote job and is open to candidates in USA. Matchpointe Group is seeking an MLR Operations Specialist to join their Marketing Operations team. This role involves coordinating promotional review operations, managing MLR workflows, and ensuring compliance with industry regulations while working closely with cross-functional stakeholders.
Responsibilities
- Coordinate and support promotional review operations across Medical, Legal, Regulatory, Marketing, sponsors, and agency partners
- Develop and manage submission forecasts while helping facilitate prioritization across sponsors and agency partners
- Support promotional material submission strategies related to product launches, label updates, and other key commercial initiatives
- Create and maintain weekly reporting and analytics related to system performance, workflow status, and operational health
- Conduct quarterly qualitative surveys and incorporate stakeholder feedback into process improvements and workflow enhancements
- Onboard and train new agencies, sponsors, and reviewers on promotional review systems, workflows, and processes
- Document key MLR decisions, outcomes, and process updates, and provide regular updates to stakeholders
- Serve as a brand operations steward to help maintain consistency across promotional materials, including logo usage, sign-off language, and other required brand elements
- Coordinate ordering, inventory management, drop shipments, and destruction of printed promotional materials
- Support brand planning project management and facilitation activities
- Assist with 2253 submission process coordination, documentation, and related operational support
Skills
- 3+ years of experience in Marketing Operations, Commercial Operations, MLR Operations, Promotional Review, or a related function within pharma, biotech, or life sciences
- Experience supporting promotional review processes, MLR workflows, or commercial material approval processes
- At least 2 years of hands-on experience with Veeva Vault PromoMats, including workflow management, reporting, and/or prior administrator responsibilities. Experience with similar promotional review platforms may also be considered
- Strong analytical skills and advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word
- Collaborative team player who thrives in a fast-paced, dynamic, and evolving environment
- Demonstrated ability to work cross-functionally and communicate effectively with stakeholders at all organizational levels
- Experience supporting drug launches and/or working in rare disease markets is a plus
- Familiarity with U.S. FDA regulatory submission requirements, including 2253 submissions, is preferred
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