[Remote] Mortgage Sales Assistant

Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is dedicated to improving the lives of customers and communities, and they are seeking a Mortgage Sales Assistant to support the sales functions of Mortgage Loan Originators. The role involves facilitating communication between the MLO and various stakeholders, managing customer expectations, and providing marketing support while ensuring compliance with policies and regulations.

Responsibilities

• Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary
• Confirm appointments and review with customer all documents needed at time of application to ensure efficiency
• Assure all components to the file are ordered, copied and included in the loan package prior to processing
• Provide marketing support
• Serve as a liaison between Loan Consultant and Sales Support
• Builds relationships with Realtors, Builders, Appraisers and Title Companies
• Confirm and/or cross-sell additional banking products
• Assisting in other areas as needed

Skills

• High school diploma or equivalent
• Minimum one-year customer service, mortgage processing or loan originations experience
• Broad understanding of residential mortgage loans
• Proven computer skills with knowledge of windows based applications
• Knowledge of federal lending regulations governing residential real estate lending
• Demonstrated leadership and organizational skills
• Strong written and verbal communications skills
• Demonstrated teamwork and customer service skills
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
• Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

Company Overview