[Remote] NOC Engineer
Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity, dedicated to safeguarding the digital world. As a NOC Engineer, you will monitor and maintain servers and network devices, troubleshoot issues, and ensure high system uptime in a rotating shift pattern.
Responsibilities
- Monitor internal and production systems and escalating/paging level two engineers
- Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures
- Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices
- Review and update the status of problems in trouble-ticketing system
- Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures
- Participate in the transfer of information from one shift to the next
Skills
- Previous experience of working within a Network Operations Center (NOC) or Operations environment
- Knowledge of Linux (command line)
- Previous experience with bash and or Python or other Linux scripting/ programming languages
- Previous experience with monitoring tools (Nagios preferred.)
- Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.)
- Experience troubleshooting Linux
- Exceptional interpersonal, communication, initiative, and leadership abilities
- Effective analytical, planning, organizational, and documentation skills
- Proven ability to multitask and prioritize while under pressure
- Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications
- US citizenship required
- LINUX and/or MS certifications are an asset
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
- Variable compensation and/or equity
- Flexible time off
- A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
- A three-week Work from Anywhere option
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