[Remote] Onboarding Consultant I, Guest

Note: The job is a remote job and is open to candidates in USA. Toast is a technology company dedicated to helping restaurants and local businesses thrive in a digital world. They are seeking an Onboarding Consultant I, who will act as the primary relationship manager for customers during the onboarding phase, ensuring a smooth implementation experience and supporting restaurant owners in utilizing Toast's products effectively.

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region
• Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training

Skills

• 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Payroll experience
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

Benefits

• 3-week intensive bootcamp
• 90-day guided ramp-up period
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model
• Reasonable accommodations for persons with disabilities to enable them to access the hiring process

Company Overview

Company H1B Sponsorship