[Remote] Remote Call Center Representative
Note: The job is a remote job and is open to candidates in USA. WellSky is where independent thinking and collaboration come together to create an authentic culture. The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders while promoting and selling CPAP equipment to ensure compliance and satisfaction.
Responsibilities
- Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction
- Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals
- Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program
- Verify and update patient records, including insurance details, to ensure accurate and up-to-date information
- Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships
- Efficiently navigate the platform to process orders according to client-specific procedures
- Perform other job duties as assigned
Skills
- GED or High School Diploma
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
Benefits
- Medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Paid time off, plus 8 paid holidays
- 100% vested 401(K) retirement plans
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