[Remote] Remote Technical Support Representative

Note: The job is a remote job and is open to candidates in USA. teleNetwork is seeking Entry Level Technical Support Representatives for a 100% work-from-home opportunity. In this role, you will provide troubleshooting assistance to residential and business customers, addressing issues such as slow internet speeds and outages.

Responsibilities

• Provide troubleshooting assistance for residential and/or business customers
• Helping them overcome issues like slow internet speeds, outages, and email support

Skills

• Computer running an authentic/validated/native copy of Windows 11
• USB headset and webcam
• At least one 15" or larger monitor
• Internet speed of at least 2 Mbps download and 1 Mbps upload
• Direct Ethernet connection preferred
• Typing speed of 40 WPM with 80% accuracy
• Ability to sit for extended periods of time
• Manual dexterity
• Quiet and distraction-free workspace
• Ability to multitask and react quickly in a fast-paced environment
• Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
• Authenticator apps required (smartphone or tablet with specific OS requirements)
• Spanish bilinguals encouraged to apply
• Direct Ethernet connection preferred
• More than one monitor will make things easier
• Internet speeds ideally less than 100ms ping and jitter

Benefits

• $12/hour
• After 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one
• Medical, dental, vision, life insurance, and even 401k with matching
• Paid training
• Potential $500 bonus after approximately 90 days of employment
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Company Overview