[Remote] ROI Quality Analyst
Note: The job is a remote job and is open to candidates in USA. MRO is a company focused on medical records management, and they are seeking a Quality Analyst to assist the ROI Account Manager. The role involves reviewing, processing, and releasing medical records while ensuring compliance with policies and regulations.
Responsibilities
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests
- Providing world-class customer service to patients and clients while ensuring patient privacy
- Handling high call volumes while maintaining a high level of service and professionalism
- Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
- Reports to Team Operations Manager and/or Director of Operations as necessary
- Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
- Creating invoices for medical record requests in accordance with state/federal regulations, when necessary
Skills
- High School Diploma/GED required
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry
Company Overview