[Remote] Sales Operations Associate I

Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to simplifying healthcare and enhancing accessibility to essential products and services. The Sales Operations Associate I will manage the intake of new referrals for diabetic medical equipment, ensuring patients navigate the medical records and insurance processes smoothly while providing excellent customer service throughout.

Responsibilities

• Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies
• Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable
• Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes
• Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers
• Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process
• Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service
• Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systems

Skills

• High School Diploma or equivalent required
• Healthcare industry and/or sales experience highly preferred
• Working proficiency in MS Office and ability to learn CRM platforms
• Excellent communication skills (written and verbal)
• Proven ability to manage duties with significant telephone and computer utilization
• Great telephone customer service skills
• Willingness to learn
• Experience with Salesforce, inContact, EHR, and payer portals preferred

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

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