[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking an enterprise Senior Account Manager for their Lender Placed Insurance team to drive performance, enhance client experience, and deliver data-driven insights while collaborating with internal teams and stakeholders.
Responsibilities
- Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact
- Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery
- Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement
- Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders
- Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives
- Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits
- Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism
Skills
- Bachelor's degree or equivalent experience
- A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management
- Mortgage industry is required
- Proven experience managing complex projects and meeting tight deadlines
- Experience with building solid relationships with clients and strategies to achieve goals
- Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills
- Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required
- Built rapport and collaborate with others within the highly matrixed organization, internally and externally
Benefits
- For U.S. benefit information, visit myassurantbenefits.com.
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.
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