[Remote] Sr. Analytics & Insights Analyst
Note: The job is a remote job and is open to candidates in USA. eHealth, Inc. is dedicated to guiding consumers through their health insurance options, striving for transparency and trust. The Sr. Analytics & Insights Analyst will be a strategic partner for business leaders, leveraging data to drive decision-making and optimize performance across various departments, while mentoring junior analysts.
Responsibilities
- Lead analytical initiatives that support enterprise-level strategic priorities, including sales performance optimization, customer acquisition and retention strategy, and channel attribution modeling
- Partner closely with business stakeholders to define analytical goals and requirements, and translate ambiguous business questions into structured, data driven analysis
- Design and develop advanced analytical models using statistical and predictive techniques (e.g., regression, clustering, classification, time series forecasting) to evaluate performance and inform business strategies
- Create and manage KPI dashboards and reporting tools that provide real-time visibility into the performance of marketing campaigns, sales channels, and customer cohorts
- Mentor junior analysts, reviewing their work for analytical rigor, clarity, and business relevance
- Transform large, complex datasets into actionable insights, clearly communicating findings through storytelling and visualizations using BI tools (e.g., Tableau, Excel)
- Collaborate with data engineering teams to define data architecture and pipelines that align with analytical and reporting needs
- Conduct deep-dive analyses on customer behaviors, product performance, and retention activity effectiveness to uncover trends and provide recommendations
Skills
- Bachelor's degree in a quantitative or technical field (e.g., Mathematics, Economics, Statistics, Computer Science, Data Science)
- 5+ years of experience in a business analytics role, ideally within a direct-to consumer environment
- Advanced proficiency in SQL, with demonstrated ability to manipulate large datasets, build automated workflows, and conduct statistical analyses
- Strong understanding of statistical methods, experimental design (e.g., A/B testing), and modeling techniques, and ability to apply them to business problems
- Proven experience with BI and data visualization tools such as Tableau and Excel to communicate insights clearly and impactfully
- Prior experience in the Medicare, ACA Health, or broader health insurance industry
- Experience with customer retention modeling, lead funnel analysis
- Excellent verbal and written communication skills, with a demonstrated ability to explain technical findings to non-technical audiences
- A proactive mindset for mentorship, cross-functional collaboration, and continuous improvement of business outcomes through data
Benefits
- Medical, dental and vision beginning on your first day of employment
- 401K with matching
- Tuition reimbursement
- Employee stock purchase program
- 12 company paid holidays and flexible time off (PTO for non-exempt)
- An annual performance bonus
Company Overview
Company H1B Sponsorship