[Remote] Workforce Administrator
Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers across the automotive industry. The Workforce Administrator manages the end-to-end resourcing process for Implementation projects, overseeing project requests and aligning associates based on geography, capacity, and skill to ensure effective project staffing and resource utilization.
Responsibilities
- Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints
- Assign resources to projects based on geography, availability, workload balance, and technical expertise
- Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted
- Partner with Resource Managers to track associate skillsets, identify gaps, and support cross-training initiatives that broaden product knowledge across the team
- Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options
- Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met
- Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts
- Maintain accurate documentation of assignments, resource profiles, and project status updates
- Contribute to continuous improvement of resourcing processes, tools, and forecasting practices
Skills
- Experience in workforce management, resource coordination, project coordination, or a related operational role
- Strong ability to interpret project requirements and translate them into actionable staffing decisions
- Excellent organizational skills with the ability to manage multiple concurrent requests
- Strong communication and relationship‑building skills across technical and non‑technical teams
- Proficiency with workforce planning tools, project management systems, or scheduling platforms
- Analytical mindset with the ability to balance competing priorities and make data‑informed decisions
- Experience supporting software implementation, IT services, or professional services environments
- Familiarity with capacity planning, forecasting, or skills‑based routing
- Background in cross‑functional collaboration with project managers and technical teams
Benefits
- Annual performance bonus
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Overview
Company H1B Sponsorship