Request Processing Specialist
Gemini Legal is an industry-leading legal support company headquartered in Rocklin, California, serving attorneys across the state. The Request Processing Specialist will be responsible for generating subpoenas and authorizations for requested records, utilizing various methods to ensure accuracy and completeness in processing.
Responsibilities
- Develop and demonstrate a full understanding of how to process various subpoena types related to the workers’ compensation industry
- Order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
- Follow established process guidelines to ensure accuracy and completeness of prepared subpoena
- Perform order verification through EAMS, Google searches, proprietary case management software, previous orders, etc
- Complete processing of a minimum of 38 locations per day
- Have a rework percentage of less than 5%
- Process amendments from queue in proprietary company database systems within 48 hours of entry
- Re-verify order verification
- Open and close issues in proprietary company database systems as necessary
- Cancel location order based on established process guidelines
- May provide general administrative support for the department, including tasks such as processing returned mail and maintaining accurate records
- Demonstrate discipline to follow all active processes to ensure standardization
- Demonstrate accuracy and consistency within work tasks
- Meet departmental quality and quantity metrics
- Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
- Other duties as assigned
Skills
- High School Diploma or equivalent required
- 1+ year previous data entry or call center experience preferred
- Typing skills 45+ WPM
- Advanced time management and organizational skills
- Strong verbal and written communication skills, including proof-reading, syntax, and grammar
- Self-motivated, coachable and receptive to feedback
- Ability to follow direction and process guidelines
- Basic computer skills, including internet usage and data entry
- Ability to work both independently and as part of a team
- Demonstrates time management skills
- Keen attention to detail
- High ethical standards
- Ability to organize, prioritize and perform tasks with limited supervision
- Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
- Experience working in an office setting
- Experience working within a team environment
- Ability to perform work safely
- Must pass pre-employment screening
Benefits
- Comprehensive health coverage including medical, dental, and vision
- Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
- 401(k) plan with company match to support your financial future
- Company culture rooted in shared values and community
- Education tuition reimbursement program
- Employee Assistance Program (EAP) and legal assistance benefit
- Company-paid annual donation to a non-profit or charity of your choice
- Employee recognition program with gifts and awards
Company Overview