Reservations Agent
Job DetailsPosition Type: SeasonalTHIS IS FULL-TIME SEASONAL POSITION (APRIL THROUGH END OF OCTOBER) - THIS IS A FULLY REMOTE POSITION
THIS POSITION IS NOT AVAILABLE FOR H2B APPLICANTS
Join the Guest Experience Team Behind Mackinac Island’s Most Welcoming Resort At Mission Point Resort, every great guest experience begins with a great first impression. As Mackinac Island’s only full-service, casually elegant resort, our Reservations Team plays a vital role in turning inquiries into unforgettable stays. We are currently seeking friendly, professional Resort Reservations Agents who excel in customer service, thrive in a fast-paced environment, and take pride in creating positive guest interactions.
About the Role
As a Resort Reservations Agent, you’ll be the first point of contact for guests booking their stay. You’ll assist guests by phone, email, and online inquiries while accurately managing reservations and providing knowledgeable information about lodging, amenities, and island activities. You’ll work in a diverse, multicultural environment where clear communication, attention to detail, and hospitality-forward service are essential. Professionals who succeed in this role are positive, organized, and dedicated to creating exceptional guest experiences. What We’re Looking For
- Experience: 1+ year in reservations, front desk, call center, or customer service preferred
- Education: High school diploma or equivalent
- Technical Skills: Experience with reservation systems and basic computer proficiency
- Communication: Excellent verbal and written communication skills
- Professional Traits: Friendly, dependable, solution-oriented, and detail-focused
- Sales Awareness: Ability to upsell room types, packages, and amenities when appropriate
- Cultural Awareness: Ability to work effectively in a multicultural team environment with professionalism and respect
QualificationsWhat We Offer We support hospitality professionals who deliver outstanding service. Benefits include:
- Competitive pay
- Health insurance
- 401(k) retirement plan with company match, including eligibility for employer contributions and participation in accordance with SECURE Act 2.0 provisions
- Employee perks and discounts
Why Mission Point? Mission Point Resort offers more than a job — it offers an opportunity to grow in hospitality. You’ll develop guest service and sales skills, work with a supportive team, and enjoy a unique island lifestyle while building a career in the hospitality industry. Be the voice behind unforgettable stays. Apply today and help guests begin their Mission Point Resort experience with confidence and care.