Revenue Cycle Systems Trainer
Description The Revenue Cycle Systems Trainer serves as a strategic partner in the implementation, adoption, and optimization of Patient Accounting Systems (PAS) and related revenue cycle applications across USPI's national network of ambulatory surgery centers. This role leads end-user readiness and change management efforts during the conversion of legacy patient accounting systems to SIS Office and other integrated revenue cycle platforms. Partnering closely with Revenue Cycle Operations, Applications, and Center Leadership teams, this position is responsible for delivering comprehensive training programs and providing on-site implementation leadership to ensure successful system adoption and operational continuity. The Systems Trainer serves as a trusted advisor to surgery centers, helping drive efficiencies, improve user proficiency, and support revenue cycle performance outcomes. This role requires extensive travel (approximately 75%) to facilitate implementation activities and provide on-site support to surgery centers nationwide. Lead in-person and virtual training sessions for clinical and administrative staff on the use of EHRs, scheduling systems, CBO functionality, clinical and inventory management, and other relevant applications. Exercise independent judgement to maintain and update training materials, including participant guides, online modules, and hands-on training sessions tailored to USPI RCM applications. Provide strategic consultation to surgery center leadership on RCM system optimization and workflow redesign. Facilitate and assist with new PAS and ancillary application implementations. Supports end-users and provides support for supported systems as required. Develop and implement assessment protocols to evaluate staff competencies, independently determining necessary program adjustments. Stay updated on new software features, updates, and industry best practices to ensure training is current and relevant. Accountable for analyzing and measuring results of training, implemented policies, changes, and system modifications. Performs other correlated duties and tasks, as assigned.
Requirements
Minimum 3+ years of Revenue Cycle Management experience with a focus on systems training (previous ASC experience strongly preferred). Experience with SIS Advanced, SIS Complete, and Advantx preferred Excellent communication and presentation skills, with the ability to explain complex software concepts in a clear and concise manner. Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results. Ability to analyze data and develop training content to disseminate. Understanding of system and business processes, as well as healthcare financial issues. Ability to manage multiple training projects simultaneously. Proficiency in Microsoft Office Applications. (Excel, Outlook, PowerPoint) Previous SIS Office experience is a plus.