Technical Support Representative

Company Description

An enterprise client is seeking a team of professionals to act as Support Representatives. You'll work directly with the users, answering any questions they might have via phone and/or email. The department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.

Job Description

Answering calls and emails ranging from how-to questions to technical troubleshooting about the company Sideline and company Focus products. Make sure they know how to use the product in the best way possible. Empathize with the users and respond with creative solutions in-game, pre-game and after.

Qualifications

Prior experience in a fast-paced tech support role or a previous role in a customer setting would ensure you know how to present information in various situations. Hands-on experience working with tech and can guide our users through troubleshooting processes. Experience solving complex situations with customer situations. Experience using CRM platforms such as Salesforce, Zendesk, etc., and feel confident using them for day-to-day duties. Own a PC or Mac computer with reliable internet for managing your work, handling customer interactions, and using Google Chrome to utilize our softphone client. Space to handle taking calls with minimal noise or equipment (headphones, etc.) to provide a seamless customer experience Additional Information Remote work Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.