Technical Writer/Illustrator

About the position Under the direction of the Tech Pubs Supervisor and the Lead Technical Writer, the Technical Writer is responsible for creating, editing, and updating high quality, clear, and concise documentation including product manuals, service bulletins, and work instructions. The Technical Writer is expected to work closely with cross-functional teams including engineering, technical support, and marketing to develop knowledge in a complete and professional manner. This is a hybrid remote position. During the probationary period, the Technical Writer is expected to be in the Jackson, WI office at least 3 days a week, with occasional days in Hartford, WI. Following the probationary period, the Technical Writer is expected to be in one of the locations as needed for job responsibilities.

Responsibilities

• Create, edit, and update documentation including installation manuals, owner’s manuals, service bulletins, work instructions, and other documentation resources
• Create illustrations including exploded views, parts lists, and cutaway drawings based on engineering drawings and CAD models
• Communicate and coordinate with internal departments to build an in-depth understanding of the products and the documentation requirements
• Produce high quality documentation that meets internal style guide requirements and applicable standards and is appropriate for the intended audience
• Modify and maintain document development and long-term storage architecture

Requirements

• 2-5 years of experience in technical writing or equivalent
• Associate's degree (A. A.), Bachelor’s Degree or equivalent from two-year college or technical school; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of technical communication standards, practices and style, and advanced writing skills with strong grammar, punctuation, and spelling
• Adobe InDesign experience required
• Adobe Illustrator experience required
• Adobe Photoshop experience required
• Blueprint and work instruction reading required
• Microsoft Office skills required
• High attention to detail and accuracy required
• High level of writing skills with strong grammar, punctuation, and spelling ability
• Hands-on attitude to learning high speed doors, including the ability and willingness to work at height (6-8 feet)
• High level of writing skills with strong grammar, punctuation, and spelling ability. High attention to detail.
• Ability to read and interpret work instructions and blueprints.
• Hand and power tools as required, typically used in verification of procedures on doors in the training center.
• Travel requirements to include occasional installation site visit (4 times per year), typically local.
• Ability to operate power tools as required, typically used in verification of procedures on doors in the Tech Center.
• Strong organizational and analytical skills with proven ability to problem solve, troubleshoot, and manage multiple diverse projects.
• Superb judgment and integrity, including excellent decision making skills and a bias to action.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and/or the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice-to-haves

• CAD or 3D modeling experience (SolidWorks 2023 preferred) a plus
• SolidWorks Composer 2023 experience a plus
• Mechanical experience and knowledge is a plus

Benefits

• Medical
• Dental
• Vision
• Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships