Level 1 Help Desk Technician
About The Auctus Group LLC
Who we are: Weâre big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. Weâve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and weâre weirdos tooâ¦we do remote happy hours and have a book club and goofy stuff like that.
Who weâre looking for: Smart, talented, tech-savvy, experienced, go-getter types. Youâll do well if:
- you like a fast-paced environment,
- you thrive with change and development,
- you like giving feedback,
- youâre a team player,
- you love learning/sleuthing,
- youâre big on accountability.
- Provide first-level support for hardware, software, and account-related issues
- Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
- Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
- Escalate advanced technical issues to senior IT staff when necessary
- Document tickets, troubleshooting steps, and resolutions accurately
- Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
- Support remote employees using remote access and support tools
- Maintain awareness of HIPAA and security best practices when handling systems and user data
- Deliver excellent customer service and maintain professionalism during high-pressure situations
- 1â3 years of prior IT help desk or technical support experience
- Experience supporting Microsoft 365 environments
- Familiarity with Windows and macOS troubleshooting
- Basic understanding of networking concepts, VPNs, printers, and endpoint devices
- Strong communication and organizational skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems and remote support tools preferred
- Experience in healthcare or medical billing environments
- Familiarity with HIPAA-compliant environments
- Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
- CompTIA A+, Network+, or equivalent certifications preferred
- Provides responsive and professional technical support
- Builds trust with internal teams through reliability and communication
- Helps improve onboarding, documentation, and operational efficiency
- Contributes positively to company culture and team collaboration