Pension Service Coordinator

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Pension Service Coordinator will support the Client Relationship Managers team by preparing client review presentations, reports, and acting as a liaison with internal and external partners on matters related to group products, marketing, and services.

Responsibilities

• Prepare and support the delivery of client review presentations & reports and assembling of presentation material for the Customer Relationship Managers and ensuring accuracy and timely delivery
• Responsible for preparing all information/reports for Customer Relationship Managers, act as a key resource for Customer Relationship Managers on marketing and administrative issues (follow-up on documentation, etc.) ensuring attention to detail with a keen eye for numbers
• Act as a liaison person with internal and external partners and clients on matters related to group products, marketing and services by effectively handling inquiries

Skills

• 1 to 3 years of experience in administration or customer service within a business environment
• Bilingual: French and English, is required
• Excellent knowledge of Microsoft Office suite – with emphasis on Excel and PowerPoint
• Excellent command of the English language, written and spoken, French oral and written an asset
• Ability to problem solve
• Ability to work independently and within a team
• Knowledge of GRS products and services, an asset
• 1 to 3 years of experience in administration or customer service within a business environment

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• Working Arrangement Hybrid

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