[Remote] Collections Specialist (Remote)
Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Collections Specialist to proactively contact customers with overdue accounts, understand their financial challenges, and identify solutions to help them maintain consistent loan payments.
Responsibilities
- Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments
- Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current
- Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy
- Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution
- Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database
Skills
- A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets
- Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls
- Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements
- Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously
- Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure
Benefits
- Bonus
- All full-time employees are eligible to participate in Company benefits, described in more detail here.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
- Hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays
Company Overview
- Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.
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