[Remote] Technical Writer
Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior Technical Writer to manage the BlueEye documentation portfolio, driving the content lifecycle from requirements gathering to publishing and maintenance, while prioritizing customer experience.
Responsibilities
- Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team
- Create user-friendly documentation that prioritizes customer experience
- Drive and execute improvements through cross-functional collaboration and leading by influence
- Improve processes and tools through collaboration with others and creative problem-solving
- Identify, suggest, and champion new solutions to improve documentation quality and customer content experience
- Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business
- Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing
- Adapt to constraints through open collaboration with internal and external teams
- Build consensus and present business cases to leadership and internal teams for strategic alignment
Skills
- A Bachelor's degree with 5 years of experience in technical writing OR 7+ years of technical writing experience
- Experienced with multiple publication types, including online content syndication
- Strong proficiency in Dita XML authoring and workflows
- Experience creating HTML-first documentation where every page is page one, as well as other publication types
- Ability to leverage AI tools to improve quality and efficiency
- Skilled with consensus building with separate teams across the business
- Knowledge of Heretto CCMS or similar component content management system
- Familiarity with Jira and Confluence
- Experienced with the challenges of creating a brand new set of documentation for a product offering that has never had technical writing support
- History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content
- Dogged efficiency builder, focused on how to drive process improvement
- Experienced with using git-based source control and the Adobe Creative Suite would also be an asset
- And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!
Benefits
- Referral Payment Plan
- This position is a remote position and candidates can be located anywhere in Canada.
Company Overview
Company H1B Sponsorship