Technical Desk Analyst I, Tier 1
Job Description:
- Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
- Support multiple clients
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately assign ticket urgency and impact following ITIL best practices
- Assist clinicians—including doctors, nurses, and therapists—with EHR usability
- Deliver outstanding customer service through clear communication, patience, and empathy
Requirements:
- High School diploma or GED (or equivalent experience)
- Must have hard wired connection to router.
- Previous experience in a customer service or technical support role
- Basic knowledge of PC operations and desktop applications
- Strong verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Openness to feedback and eagerness to learn
- Adaptability and self-motivation in a remote work setting
- Preferred but not required: CompTIA A+ certification
- Experience working in Electronic Health Record (EHR) systems
- Familiarity with medical terminology
Benefits:
- Mission-Driven Work: Support healthcare teams and improve patient lives through technology
- Career Growth: We invest in your development and pay for technical certifications
- Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO
- Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees
- Leadership Access: Share your ideas directly with leadership, including the CEO
- Supportive Environment: Be part of a team that values transparency, communication, and collaboration